FAQ
Our philosophy is pretty simple: We at The Rathnaa Fireworks Industries offer the best possible deal and products at best possible price without compromise on quality for our customer to make every festival season a memorable one.
We are the manufacturer of below brands
  • The Rathnaa Fireworks Industries
  • Vijeyarathna Fireworks Industries
Our Manufacturing unit & office is located in Sivakasi, Tamil Nadu. For wholesale orders, we service across India and retail online orders are limited to Tamil Nadu,Pondicherry,Karnataka, Kerala, Andhra Pradesh & Telangana. Customers outside of Tamil Nadu state, kindly call us in call +91 9843788911 before placing the order.
customers of rathnaafireworks.in is eligible to receive the ongoing discount which is auto calculated during checkout. If there is special schema/coupon received can be availed by the customer on top of the ongoing discount sale.
To place an order, a minimum order value of Rs. 3000/- or more is required after calculating the discounts.
The last date will be October 13, 2017 for customers from Bangalore and Tamil Nadu, October 08, 2017 for rest of Karnataka, Kerala, Pondicherry, Andhra Pradesh & Telangana customers. If you are purchasing after the mentioned date, kindly call us in +91 9843788911 before placing the order to confirm the order can be serviced.
Kindly refer the PAYMENT INFORMATION section
Kindly register for best experience in our website though Login/registration is not required to place an order.
You will get a successful Order confirmation page with an Order ID. You will also get a mail in your registered email id confirming the order is received by rathnaafirework.in.
The different statuses on My Order are:
  • ORDER PLACED: Your order is placed
  • PACKING: Your order is being packed and getting ready for dispatch
  • DISPATCHED: Your item has been handed over to the Cargo Service
  • DELIVERED: Your item has been delivered either by the Cargo Service or you have collected the item from the nearest warehouse.
You can check the status of your order by clicking Order History from My Account.
Real time tracking while the shipment is in transit is not possible since the fireworks are shipped via common carrier – Lorry Service
You cannot change your delivery address. However please call +91 9843788911 and share your order id & registered mobile number and our customer support executive will look at the feasibility
Customer pays for the shipping. Prepaid shipping is not advisable when sending crackers through common carrier. Kindly refer the Shipping Information for more details on the shipping and delivery related information.
All fireworks orders must be shipped via common carrier - Lorry Service. Freight companies like DHL, FedEx, Professional courier etc. do not handle flammable materials such as fireworks - therefore we must utilize a freight company that will transport your fireworks on a large truck.
For all areas serviced by reputed transport service, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). For other remote areas the products will be shipped through connecting transport and may take up to 1 week.
Once your item is dispatched, our executive will provide the Transport Name & contact number, LR Number, Date of Booking and customer can contact the transport and schedule the pickup. Please carry a valid proof during the consignment pickup.
You cannot change your delivery address. However please call +91 9843788911 and share your order id & registered mobile number and our customer support executive will look at the feasibility
At present we do not support return/replace of the order.
The Rathnaa Fireworks Industries manufacture and ship products across India. Based on the geographical location, the wholesale customer requirement varies in terms of product name or label design or packaging. However the received products price & functionality remains the same as the one ordered.
You cannot cancel the order from rathnaafireworks.in. However please call +91 9843788911 and share your order id & registered mobile number and our customer support executive will look at the feasibility.
Yes. We have our retail showroom in below location.
Rajkumar Traders 60, Badrian Street, Chennai – 600001 Tamil Nadu
Ph: 9443155649, 9994599781, 9443867013
The Rathnaa Fireworks Industries are wholesale manufacturers of all types of fireworks. We service bulk orders. For enquiry, please send an email with subject "Bulk Order Enquiry" to info@rathnaafireworks.in along with your mobile number.
Kindly get in touch with us and we will be happy to assist further.
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